RAS Welfare & Relief ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you donate, volunteer, request help, or otherwise interact with our website and services.
1. Information We Collect
- Contact details — name, phone, email, city, and address when you fill our forms.
- Donation details — amount, payment method, and payment proof screenshots you upload.
- Help requests — case details you voluntarily provide so we can assess assistance.
- Technical data — device, browser, IP, and usage information via standard analytics.
2. How We Use Your Information
- Verify donations and issue acknowledgements.
- Process help requests, volunteer applications, and case sponsorships.
- Communicate updates about our programs, reports, and campaigns.
- Improve website performance, security, and user experience.
- Comply with legal, financial, and audit requirements in Pakistan.
3. Payment Information
We do not store your bank, JazzCash, or EasyPaisa PINs, passwords, or OTPs. Payment proofs you upload are stored securely and are accessible only to authorized administrators for verification.
4. Sharing of Information
We do not sell or rent your data. We may share limited information with trusted service providers (hosting, analytics, payment verification) strictly to operate our services, or when required by law, court order, or regulatory authority.
5. Data Security
We use industry-standard measures including encrypted transport (HTTPS), role-based access control, and secure storage. No system is 100% secure; you share information at your own risk.
6. Cookies
We use essential cookies for authentication and session management, and optional analytics cookies to understand traffic. You can disable cookies in your browser settings.
7. Your Rights
- Request access, correction, or deletion of your personal data.
- Withdraw consent for marketing communications at any time.
- File a complaint about our data handling by contacting us directly.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children without parental consent.
9. Third-Party Links
Our site may contain links to external sites (WhatsApp, social media, payment apps). We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this policy from time to time. Updates take effect once posted on this page with a new "Last updated" date.
11. Contact Us
For any privacy-related questions or requests, email us at info@raswelfareandrelief.org.